• 07NOV2020| US PROD, US Build, US UAT, Sandbox, and Sign-in Maintenance 0600-0700 UTC, 07NOV2020

    Greetings Data Masters!

    We want to make you aware that this Saturday (November 7, 2020) at the below time schedule we will be performing routine scheduled maintenance for approximately one hour across all environments.

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    We will be using this time to perform updates to our US PROD, US Build, US UAT, Sandbox, and Sign-in environment only.

    During this time, users may experience intermittent downtime depending on which workflow they are using; however, full downtime is not expected. Importantly, there will be no code updates during this time and therefore there will be no release notes for review.

    Please plan your work accordingly and do any backups before performing study updates during this time.

    Most importantly, even through the maintenance window, we will continue to track email (support@redcapcloud.com), web (support chat) and phone systems.

    Happy Researching!

    Team REDCap Cloud

    Continue reading...

  • 19 OCT 2020| USA PROD and CA PROD Scheduled Maintenance 0500-0800 UTC 19OCT2020

    Greetings Data Masters!

    We want to make you aware that this Monday (October 19, 2020) at the below time schedule we will be performing routine scheduled maintenance for approximately three hours.

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    We will be using this time to perform updates to our USA PROD and CA PROD environment only.

    During this time, users may experience intermittent downtime depending on which workflow they are using; however, full downtime is not expected. Importantly, there will be no code updates during this time and therefore there will be no release notes for review.

    Please plan your work accordingly and do any backups before performing study updates during this time.

    Most importantly, even through the maintenance window, we will continue to track email (support@redcapcloud.com), web (support chat) and phone systems.

    Happy Researching!

    Continue reading...

  • 29SEP2020 | USA PROD Scheduled Maintenance 03OCT2020 0600-0900 UTC

    Greetings Data Masters!

    We hope you are looking forward to moving into October and Q4 of 2020!

    We want to make you aware that this Saturday (October 3, 2020) at the below time schedule we will be performing routine scheduled maintenance for approximately four hours.

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    We will be using this time to perform updates to our USA PRODUCTION environment only.

    During this time, users may experience intermittent downtime depending on which workflow they are using; however, full downtime is not expected. Importantly, there will be no code updates during this time and therefore there will be no release notes for review.

    Please plan your work accordingly and do any backups before performing study updates during this time.

    Most importantly, even through the maintenance window, we will continue to track email (support@redcapcloud.com), web (support chat) and phone systems.

    Happy Researching!

    Team REDCap Cloud

    Continue reading...

  • 08SEP2020 | Community Knowledge Base Search Maintenance Slated 14SEP2020

    Upcoming scheduled maintenance notice

    The Knowledge Base will undergo scheduled maintenance 14SEP2020 beginning at 1030 EST for approximately 6 hours.

    This maintenance will cause the search functionality to be intermittently unavailable across the Community Knowledge Bases:

    No other service interruption is expected for any REDCap Cloud products.

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  • 27JUL2020 | New API /v2/subjects Parameters Released

    We recently released four new parameters for enrolling subjects via REST API using the /v2/subjects POST endpoint.

    Details on each parameter are available in the Release Notes section of the Knowledge Base:

    "mrn"

    Sign In
    https://community.redcapcloud.com/kb/articles/465-redx-11095-mrn-parameter-added-to-v2-subjects-post-rest-api-endpoint
    The REDCap Cloud Community provides REDCap Cloud (RCC) customers with 'one place to go' for their RCC needs - the opportunity to access RCC support materials via the…

    "autoScheduleCalendaredEvents"

    Sign In
    https://community.redcapcloud.com/kb/articles/466-redx-11123-autoschedulecalendaredevents-parameter-added-to-v2-subjects-post-rest-api-endpoint
    The REDCap Cloud Community provides REDCap Cloud (RCC) customers with 'one place to go' for their RCC needs - the opportunity to access RCC support materials via the…

    "studySiteName"

    Sign In
    http://community.redcapcloud.com/kb/articles/467-redx-11146-studysitename-and-protocolid-parameters-added-to-v2-subjects-post-rest-api-endpoint
    The REDCap Cloud Community provides REDCap Cloud (RCC) customers with 'one place to go' for their RCC needs - the opportunity to access RCC support materials via the…

    "protocolId"

    Sign In
    https://community.redcapcloud.com/kb/articles/467-redx-11146-studysitename-and-protocolid-parameters-added-to-v2-subjects-post-rest-api-endpoint
    The REDCap Cloud Community provides REDCap Cloud (RCC) customers with 'one place to go' for their RCC needs - the opportunity to access RCC support materials via the…

    Continue reading...

  • 17JUL2020 | Degraded Product Performance

    Degraded Product Performance Reported

    REPORTED ENVIRONMENTS IMPACTED

    USA Build / UAT / Production

    DESCRIPTION

    For a brief period today we received reports of customers unable to access RCC across some parts of our network. Reports of an error, "Could not connect to the server", at login or when making modifications within a study were reported.

    A portion of our global Cloud infrastructure is served by a Domain Name System (DNS) whose servers announced bad routes and caused some environments of the REDCap Cloud network to not be available.

    The root cause was rapidly identified, addressed, and we are continuing to monitor systems and support cases for stability.

    Read more on Cloudflare's DNS service here:

    Please keep us posted at support@redcapcloud.com should further issues arise.

    First report: 17JUL2020 1717 EST / 0917 UTC

    Resolved: 17JUL2020 1737 EST / 0938 UTC

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  • 06OCT2020 | EU PROD Scheduled Maintenance 10OCT2020 0300-0600 UTC

    Greetings Data Masters!

    We want to make you aware that this Saturday (October 10, 2020) at the below time schedule we will be performing routine scheduled maintenance for approximately three hours.

    image.png

    We will be using this time to perform updates to our EU PRODUCTION environment only.

    During this time, users may experience intermittent downtime depending on which workflow they are using; however, full downtime is not expected. Importantly, there will be no code updates during this time and therefore there will be no release notes for review.

    Please plan your work accordingly and do any backups before performing study updates during this time.

    Most importantly, even through the maintenance window, we will continue to track email (support@redcapcloud.com), web (support chat) and phone systems.

    Happy Researching!

    Team REDCap Cloud

    Continue reading...

  • 01SEP2020 | eLearning Knowledge Content Connection Fixed

    Application: eLearning

    User(s) Affected: eLearners

    A few users reported eLearning accessed at myrcc.login.redcapcloud.com were no longer connecting to access learning material while in eLearning. Assessments and certificates remained unaffected.

    As of 01SEP2020, this issue has been fixed.

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    No further action is required from eLearning administrators. All changes were automatically applied.

    Continue reading...

  • 03JUL2020 | REDCap Cloud Version 1.6 "Decentralized Trials" Release Notification

    This is a sample blog post for illustration only.

    Continue reading...